سياسة الاستبدال والإسترجاع

The invoices for discounted offers and discounts do not include exchange and return. When wishing to transfer services or the remaining of them from one reviewer to another, approval from management must be obtained, and they have the right to refuse. The return period upon acceptance of the request is from 15 days to 30 days. •In case of approval for a request to return individual services, a fee of 10% of the order value will be deducted, regardless of the order amount, on all payment methods (Tamara or others). •In case of approval for a request to return packages, a fee of 10% of the order value will be deducted, regardless of the order amount, on all payment methods (Tamara or others), with the used session calculated at the price of a single session offer. If an offer was taken for a package including more than one service and one of the services was used, and the reviewer requested to refund the remaining amount, the request will be rejected and the customer has no right to claim it. Some offers are valid for specific days (one day/two days/week/or other specified days) and are mentioned in the offer announcement or in the terms and conditions. The validity period of the offer and the period of benefit from it must be checked before purchase through customer service or by reading the terms and conditions. The free review period is within 14 days from the date of the examination. When purchasing the service through the electronic store, the reviewer is deemed to agree to carry out the service and follow the terms, instructions, and conditions related to it.